Expertise, Specialities, Competencies ...
I have extensive experience in managing internal Talent programmes. This is from a history of leading award-winning Learning & Development teams, but also being responsible for Attraction, Recruitment, Succession Planning, Leadership Development, Engagement, Reward & Benefits and Human Resources.
It usually means working with teams to design and facilitate better performance management, more effective recruitment or pipelines of talent. Over the years I've created a great many methods of up-skilling leaders, assessing and rewarding performance, holding effective appraisals, having better performance management conversations - and many more.
I deeply understand the service industry, having worked with a range of sectors including Automotive, FMCG, Retail, Banking, Legal, Airline, Media and Technology - all of whom understood the importance of customer service as a key differentiator. I have helped a range of businesses to understand their customers and their teams better.
Over the past decade, I've been consulting with a range of organisations in how to create, reinforce and embed their culture.
This ranges from vision & values creation, behavioural competency modelling and cultural assessments - all the way through to delivering the programmes that reinforce the culture themselves.