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Tom R.  
A Consultant from London, United Kingdom

Inspirational, passionate development that gets results

Tom R. United Kingdom
The 1 Minute Low-Down
Tom's Elevator Pitch

I have a knack for cutting through social complexities, diagnosing cultural issues in practical terms - then getting on with fixing them. This is usually most effective through clarifying the organisations values and what they mean in practical terms for the employees, day-to-day. This then might result in consulting, training and facilitating - most often in terms of leadership development, team building, learning & development and engagement programmes - to get everyone aligned and working towards the same goal.
Expertise, Specialities, Competencies ...
Tom's Consulting Portfolio

Organisational Development * 12 Years

I have extensive experience in managing internal Talent programmes. This is from a history of leading award-winning Learning & Development teams, but also being responsible for Attraction, Recruitment, Succession Planning, Leadership Development, Engagement, Reward & Benefits and Human Resources.

It usually means working with teams to design and facilitate better performance management, more effective recruitment or pipelines of talent. Over the years I've created a great many methods of up-skilling leaders, assessing and rewarding performance, holding effective appraisals, having better performance management conversations - and many more.


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Customer Care, Service * 14 Years

I deeply understand the service industry, having worked with a range of sectors including Automotive, FMCG, Retail, Banking, Legal, Airline, Media and Technology - all of whom understood the importance of customer service as a key differentiator. I have helped a range of businesses to understand their customers and their teams better.


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Corporate Culture * 10 Years

Over the past decade, I've been consulting with a range of organisations in how to create, reinforce and embed their culture.
This ranges from vision & values creation, behavioural competency modelling and cultural assessments - all the way through to delivering the programmes that reinforce the culture themselves.


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A professional Consultant, here ...
Tom R.'s Profile

Inspirational, passionate development that gets results

ABOUT TOM

Tom is a multi-award-winning talent professional with a background in the behavioural side of cultural and organisational development. He has a particular passion for ambitious organisations that want to deliver sustainable performance improvement... but that want to do it through their people.

He has a background in Learning & Development, in high-touch customer service industries. In 2006 he was part of the team that started a hospitality outsourcing business as Head of Talent and Organisational Development, being responsible for the people agenda - then later worked as Director of Talent in a digital agency. More recently, he's been working as a consultant, working with teams and businesses who have a need to develop, inspire or re-engage their teams...

He specialises in the following areas:
~ Organisational & Cultural Development
~ Leadership development
~ Large scale behavioural change management

Looking at the following:
- Recruitment / Attraction
- On-boarding
- Learning & development, training
- Internal communications
- Leadership development & succession planning
- Reward
- Engagement
- Performance management

With a background in a Five Star hospitality and customer service, Tom has a strong track record in helping small to medium sized teams develop, using the power of their people!

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Tom is a member of the Chartered Institute of Personnel & Development, the British Institute of Facilities Management and the Learning & Performance Institute. He is a committee member for the Learning & Career Development Special Interest Group of the BIFM and a judge for the Learning & Career Development Awards. He is a regular speaker and published author.
Tom Travels From
London, United Kingdom

Compact and to the point
Tom's Milestones

Consulting Experience / Worked In
Consulting Clients
Aero Engine ControlsBBCBarclaysChannel 4Clyde CoDiageoFinancial TimesFridayGulf AirLand SecuritiesLloydsLondon Stock ExchangeMainstayMitieNetwork RailNews InternationalRolls RoyceSantanderSimmons SimmonsSkyTSBUniversal MusicUniversity of the ArtsVodafoneGlaxoSmithKline
Memberships, Awards, Certifications
MCIPD MBIFM MLPI MBILD
Publications
Various
Strengths
Communication inspiring facilitation engaging and meaningful people development Plus a passion and commitment to exceptional service!
Here Intel we gathered
About Tom

Profile-ID
ID-654
Views
6.35 K

PopIndex: 2

Gender
  Male
Age-Group
41 to 45
Availability
Globally
Languages
  English
Travels from
United Kingdom   United Kingdom
Citizen of
United Kingdom   United Kingdom
Hobbies
Triathlons
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Keywords (User added)
Training Facilitation Change Management Culture Development Learning Performance Management Behaviour Customer Service Call Centre Vision Values Behaviour Change Organisation Development Leadership Service Customers Relationships Succession Planning Engagement Reward
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