Introduction

The Case for Training Outsourcing

If you are looking for a bespoke outsourced training company that will save you money and provide more effective and targeted results – while at the same time keeping you firmly in the driving seat - then we are definitely worth a call.

Successful companies big or small in both the private and the public sector recognise that investing in training is vital for future success. It is also clear that companies will not rest looking for better ways they can improve their staff training results at the same time as cutting costs.

For many years, we have been consistently and successfully delivering managed outsourced training more cost effectively and more comprehensively than in-house training providers in the Gulf. Managed training solutions from The Knowledge Brokers are tailored to your needs.

You dictate the level of training administration you require and we develop and deliver the bespoke solution designed to meet your outsourced training objectives, your strategy and, most importantly, your business.

Our qualified team of programme managers, co-ordinators, specialists and administrators consistently demonstrate they have the knowledge, experience and motivation to adapt seamlessly to your style of working.

The Knowledge Brokers are guaranteed 100% vendor neutral / supplier independent, and as such provide independent services that add real demonstrable value to your organisation.

Why work with us?

The Case for The Knowledge Brokers

There are many benefits to outsourcing all, › or parts, of your learning & development functions. We can of course understand the trepidation you may feel about outsourcing any part of your business.

To put your mind at rest, we work with you to define and deliver a service that best matches the training needs of your employees, your strategy and your business.

We are your one-stop support partner who are in business since 1999, helping your company to grow, develop and thrive through a learning & development programme that goes hand in hand with your company strategy.

 

Our key strengths as your partner lie in our vendor-neutral / supplier independent procurement of training services and our excellent project management skills.

We offer to provide scalable seamless training services that maximise training budgets, deliver consistent quality and intelligently control the learning needs of your organisation.

Please note that we offer Training Outsourcing Services exclusively in the GCC countries: UAE, KSA, Kuwait, Qatar, Oman and Bahrain.

Modular Outsourcing

Just pick the bits you need.

We have long understood that companies are looking to compliment or further strengthen existing in-house expertise with outsourced support for one or several elements of their learning and development programme cycles.

In such circumstances, The Knowledge Brokers offer a modular outsourced service that ensures complete client flexibility.

It is an approach that can range from enabling you to outsource your entire learning and development function, just a single element of it (i.e. training administration), a combination of modules (i.e. Training Administration, Supplier Management and Management Information) or opting for a bespoke solution tailored precisely to your needs.

Four Modules - You decide.

Choose your modules or choose all of them. If you are not sure what's right for you please feel free to › get in touch with us. We are happy to look at your current training activities and recommend you ways forward.

• M1 - Programme Design
• M2 - Training Administration
• M3 - Supplier Management
• M4 - Management Information

M1 - Programme Design

Scoping & Creating the Master Plan

We work with you to design training programmes that are relevant and outcome driven to what you do and wish to achieve.

From an initial training needs analysis, to determining the appropriate learning methods (i.e. e-learning vs class-room vs facilitated sessions, durations, levels, scheduling), to determining potential training providers, our team designs a bespoke master plan with you.

We of course incorporate your branding, your policies and any training content specific to your requirements.

Whether you are looking to develop your management team, raise the level of soft-skills or deliver i.e. an entire Sales Academy, we have the knowledge and the experience to design training programmes that help you achieve your objectives.

We offer:

• Learning & development strategy
• Training Needs Analysis (TNA)
• Learning & development master plan design
• Learning & development cost analysis
• Continuous improvement
• Benchmarking & Best Practices
• Course Certification support
  
  
  
  

M2 - Training Administration

Master plan roll-out

From management of your training catalogue, scheduling training and maintaining trainee files, through to streamlining and automating processes, we can provide a comprehensive training administration and coordination service of all of the learning & development activities we've agreed on.

Our experienced team provides valuable dedicated customer service to your company with a friendly and experienced point of contact to assist anybody with a question at any point of any intervention.


Your benefits:

Considerable reduction of costs, increased efficiencies, significant time savings, clarity of all administration procedures, best practice adoption, free-up of your internal resources for business critical activities, simple booking procedure.

We offer:

• Through life programme management (TLPM)
• Web-based course management and booking system
• Intervention Management (i.e. bookings, confirmations, approvals) for trainees and management
• Management of individual training plans
• Trainer scheduling (internal and external)
• Management of all training events
• Logistics and coordination of trainers and trainees (incl. Air-tickets and hotel bookings, visa coordination, etc.)
• Location sourcing and procurement
• Dedicated telephone and online assistance
• One detailed invoice per month is all you get from our side.
  
  
  

M3 - Supplier Management

Highest quality training your money can buy

Our company has been providing training services for over a decade. A deep rooted understanding of the mechanisms of training companies enables us to maximise efficiencies when building and maintaining relationships, negotiating special deals, and determining the supplier competencies that precisely match your requirements.

Capability: We have delivered supplier management solutions to a range of clients with widely varying needs from sourcing single suppliers for one-off projects right through to sourcing and management of large-scale projects for multi-national multi-site clients. We can work with your existing training providers, acting as the client interface, or build a bespoke database of new suppliers that best addresses your learning and development strategy.

Vendor Neutral: As a vendor neutral managed training provider we are guaranteed 100% independent. The only agenda we follow is to select training providers that exactly meet your requirements. This ensures you get the best value providers who ultimately help you achieve the greatest return on training investment.

Dedicated Procurement team: Our procurement team maintains a robust, low risk and comprehensive procurement programme that ensures maximum quality and value. By applying your unique policies and procedures to the procurement process, we help you maintain a portfolio of suppliers that deliver quality and value adding service that leverages your return on training investment.

We offer:

• Supplier brokerage and negotiations
• Training catalogue management (online & offline)
• Single source invoicing (flexible invoicing models)
• Structured booking procedures
• Supplier rationalisation

• New supplier procurement
  • Vetting
  • Financial checks
  • Past performance (i.e. References)
  • Capability, stability, flexibility, etc.

• Alignment of suppliers to your procedures
  • Agreed adherence to client's policies and standards
  • Service Level Agreements (SLA's)
  • Standardisation of training evaluation criteria/methodology

• Evaluation of supplier deliverables
  • Trainee evaluations
  • Assessment/verification of course content/trainer delivery
  • Performance reviews based on KPI's and SLA's
  • Benchmarking
  • Management Information
    
    

M4 - Management Information

You know where you stand with us - anytime

The provision of timely, relevant, up-to-date information is crucial to every organisation. Effective management information is the backbone of any sound decision making processes. We deliver just that.

We understand that every client has different managerial and organisational requirements. This is why we offer bespoke management reports as well as standard management reports. Clients consistently find our management reports invaluable when making short, medium and long-term strategic decisions.

The Knowledge Brokers provide effective management, coordination and administration of both the front and back end of your or our Learning Management Systems (LMS).

We offer:

• Budgetary reporting
• KPI performance
• Attendance reports
• Cancellation statistics
• Bespoke management reports
• Trend analysis
• Comprehensive course evaluation
• Standardised trainee evaluations
• Learning Management System administration