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Miles C.  
A Consultant from Southampton, United Kingdom

Product Customer Experience Consultant

Miles C. United Kingdom
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Miles's Elevator Pitch

Innovative, analytical and solution driven management consultant and product development leader with over 20 years of experience. Core competencies: Product Development, Customer Experience Development, Product Lifecycle Management, Innovation, Business Models, Strategic & Business Planning, Channel Management, Project Management, Research & Analysis, Marketing Programmes, Product Launches, C-Level Client Relationships, Multi-Functional Team Leadership
Expertise, Specialities, Competencies ...
Miles's Consulting Portfolio

Marketing - Specialised * 32 Years

Product marketing expert, led the development of multi-media internet-enabled devices (Vodafone Live!), mobile broadband, mobile advertising, cloud based remote working solution and numerous others in the mobile, payments and media industries

Innovation * 22 Years

Led Vodafone UK Next Generation Customer Proposition team, Vodafone Group Enterprise Future Products team, Vodafone Group and UK Product strategy, numerous projects and with a structured approach to innovation that produces highly evident results.

Customer Experience Management * 18 Years

Introduced the customer journey and customer-led product development to Vodafone, and have continued to develop the approach for 16+ years. I use step-by-step techniques within CX’s proprietary methodology to ensure customer experience is deeply imbedded in products. With this approach I leverage all the related documentation, decision-making templates and toolkits that i have developed with my business partner to arrive at best in class solutions

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A professional Consultant, here ...
Miles C.'s Profile

Product Customer Experience Consultant

Innovative, analytical and solution driven management consultant and product development leader with over 20 years of experience. Major assignments include the comprehensive review, redevelopment and implementation of New Product Development process for Africa's biggest brand, MTN Group, as well as developing successful mainstream mobile products.

Ability to gain rapid insights into and understand customer needs and translate them into value-added products.

Highly skilled in analysing product development approaches, determining viability of significant new products and implementing ground-breaking new processes. Pioneer in new technologies with recognised expertise in cutting-edge areas including Service Delivery, Devices, Content, Identity, Payments and Applications.

A decisive and motivating team leader.
Miles Travels From
Southampton, United Kingdom

Compact and to the point
Miles's Milestones

Consulting Experience / Worked In
Consulting Clients
GSMAIranMTN GroupNigeriaPayments UKSkySouth AfricaThreeVerizonVodafone Group and UK
Memberships, Awards, Certifications
Customer Experience for Competitive Advantage Customer Experience at the heart of MNO Product Development Customer Experience best practice from mobile adjacent sectors Digital Identity commercial opportunities for MNOs Big Data and Machine Driven Learning Mobile Online and Social Gaming
A decisive and motivating team leader analytical empathetic collaborative and with a strong track record
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About Miles

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United Kingdom   United Kingdom
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United Kingdom   United Kingdom
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Keywords (User added)
Management Consulting Product Development Customer Experience Development Product Lifecycle Management Innovation Business Models Strategic & Business Planning Channel Management Project Management Research & Analysis Marketing Programmes Product Launches C-Level Client Relationships Multi-Functional Team Leadership
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